The Aquasports Cross Trust (“we”) is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it and how we keep it secure.

We may upated this policy from time to time, but if we make any significant changes that we think our customers or supporters would be interested in, we will endeavour to email them accordingly.

Any questions regarding this policy and our privacy practices should be sent by email to contact@aquasports.org.uk by writing to the Trust, details on the Contact page.

How do we collect information from you?

We obtain information about you when you use our website, send us forms by post, give us any details at events and contact us by phone or eail. For example, this happens when you book onto the Aqausports holiday, make a donation, purchase a product, register to receive one of our resources or publications, or contact us about our products or services.

What information do we collect?

The personal information we collect might include your name, address, email address, IP address, and information regarding what webpages are accessed and when. If you make a donation online or purchase a product from us, your card information is not held by us but is collected by a third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

What do we use personal information for?

We may use your information to:

  • Process orders that you have submitted.
  • Send you communications that you have requested and additional communications that may be of interest to you (these may include information about our events, products and ways in which you can help us practically and financially).
  • Carry out our obligations arising from any contracts entered into by you and us.
  • To identify if there is mutual benefit in our key relationships manager contacting you.
  • Notify you of changes to our services.
  • Process a donation that you have made.
  • Seek your views or comments on the services we provide.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will only hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

18 or under privacy policy

We are concerned to protect the privacy of children and youth aged 18 or under. If you are aged 18 or under‚ please get your parent/guardian’s permission beforehand you provide us with personal information.

Who has access to your information?

We will not sell, rent or give your information to third parties, unless required to by law or in such events as an emergancy, and we will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations, send you mailings, or undertake our safer recruitment process for volunteers). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Cookie policy

What are Cookies?

We collect data using cookies. A cookie is a text file that is sent from our website as soon as you visit the site. It is stored on your computer’s hard drive and helps us to identify your computer (not you) and collects information in an aggregate, anonymous way.
Cookies may be used to collect information about your visit to our website, for example, traffic data, location data, device information, the date and time of your visit and the pages that you visit.

Use of cookies on our website

To enjoy our websites to the full, we recommend that you leave cookies turned on. If you turn off cookies then you may not be able to enter parts of the sites.

The cookie data that we collect we may use to:

  • Customise the content on our website and to help to understand visitor’s current and future needs.
  • Process any requests, applications or transactions you may make.
  • Aid internal administration and analysis.

Managing cookies

Most browsers allow you to turn off the cookie function. To do this you can look at the help function on your browser.

Third party cookies

We use websites such as YouTube and Vimeo to embed videos and you may be sent cookies from these websites. We do not control the setting of these cookies, so we suggest you check the third party website for more information about their cookies and how to manage them.

The Aquasports Cross Trust also uses third party suppliers such as Facebook, Twitter and Instagram, and these providers may use cookies. They may also use tracking pixels, which are commonly found in advertising to track the effectiveness of adverts. As some of these services may be based outside of the UK and the European Union, they may not fall under the jurisdiction of UK courts. If you are concerned about this you can change your cookie settings

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. However, you can change your mind at any time by contacting us by email on contact@aquasports.org.uk

How you can access and update your information

You have the right to ask for a copy of the information The Aquasports Cross Trust holds about you. Please contact us if you want to do this.